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With more than 15,000 associates across 600 locations in North America and Canada, HD Supply has become one of the country’s largest industrial distribution companies. HD Supply provides a broad range of products and services to customers in the maintenance, repair and operations, infrastructure, and specialty construction markets. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications:
Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.
Major Tasks, Responsibilities and Key Accountabilities
Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
Prospects for new sales opportunities via outbound calling and emailing.
Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
Procures and maintains inventory; monitors to ensure proper inventory turns.
Ensures timely shipment of materials and customer satisfaction.
Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
Performs estimating, take-off, and proposal duties as necessary.
Nature and Scope
May modify processes to resolve situations.
Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process.
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
Preferred Qualifications & Job Specific Details:
Waterworks material knowledge and customer service experience preferred.
Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
Experience with inventory sales.
Associate degree preferred.
Strong computer skills desired.
Customer service experience or product knowledge helpful.
Job ID 2017-21258
Business Unit Waterworks
Posted Date 2/16/2017
Functional Area Sales
Job Locations US - CT - Hartford
Remote Position? No
Position Type Full-Time