HD Supply FT Front End Lead in Hayward, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for expediting all cashiers and service desk transactions. Troubleshoot customer service issues on front end of store.

Major Tasks, Responsibilities and Key Accountabilities

  • Trains cashiers/front end associates according to company policies.

  • Ensures customer service is provided in a timely fashion.

  • Opens or closes store bank and maintains accuracy of store bank.

  • Approves checks, refunds, and bank card transactions.

  • Implements special sales, credit card offers, and promotional campaigns.

  • Ensures all returned merchandise is put back on floor or damaged out as appropriate.

  • Ensures observance all SOP's (Standard Operating Policies) including, but not limited to, all safety related practices and procedures.

  • Performs other duties as assigned.

Nature and Scope

  • May modify processes to resolve situations.

  • Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process

  • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authorityy

Work Environment

  • Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.

  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Associate's degree or 2 years completed at a 4 year college or university and currently enrolled in college courses preferred.

  • Must have cashier and cash room experience.

  • Ability to pass a forklift training and certification program.

Job ID 2017-21293

Business Unit Home Improvement Solutions

Posted Date 2/15/2017

Functional Area Retail

Job Locations US - CA - Hayward

Remote Position? No

Position Type Full-Time