HD Supply FT Front End Manager in Hayward, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for expediting all cashiers and service desk transactions, as well as providing effective leadership to associates. Troubleshoot customer service issues on front end of store. Provide information to customers and help customers locate products. Provide customer service as needed.

Major Tasks, Responsibilities and Key Accountabilities

  • Oversees all customer service at front end and ensures service standards are met and customer issues are resolved. Trains front end associates and ensures SOPs are followed.

  • Handles all store bank and deposits and reconciliations for A/P. Ensures proper handling of petty cash, as well as daily reconciliation of all refunds processed.

  • Orders all supplies for store usage and maintains accurate documents for billing purposes.

  • Acts as duty manager as scheduled and is responsible for opening and/or closing the store, authorizing refunds, and handling customer problems in addition to other duties as assigned.

  • Oversees forklift maintenance and daily completion of pre-operation checklist.

  • Prices batch changes and ensures proper posting of signage.

  • Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues.

  • Assists GM and AGM in maintenance and maintaining confidentiality of associate records.

Nature and Scope

  • Experience provides solutions.

  • Ensure that work is performed consistently with HD Supply policies and procedures.

  • Leads a group or team of support, craft, or lower level professional associates.

Work Environment

  • Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.

  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Must have a minimum of an Associates degree or 2 years completed at a 4 year college or university and currently enrolled in college courses (Bachelors degree preferred).

  • Previous management experience is preferred; a minimum of leadership of functional area required.

  • Must have cashier and cash room experience.

  • Ability to pass a forklift training and certification program.

Job ID 2017-21283

Business Unit Home Improvement Solutions

Posted Date 2/15/2017

Functional Area Retail

Job Locations US - CA - Hayward

Remote Position? No

Position Type Full-Time