HD Supply Credit Services Associate in New Braunfels, Texas

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for answering a heavy volume of inbound calls providing customer service and responding to inquiries on general account information. Coordinate with Credit and Collections Associates in the resolution of billing disputes that affect the ability to collect receivables.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.

  • Performs necessary follow-up to ensure customer expectations are met.

  • Utilizes department systems for entering notes and information gathering.

  • Resolves issues with customers including processing adjustments on late charges and over/shorts at a pre-established amounts.

  • Maintains performance within department standards for monthly performance audits, including; call assessments, proper account notation, updating account records with accurate contact information, timely response to general account inquires received via email or fax, etc.

  • Performs other duties as assigned. Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.

  • None Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • No travel required. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Experience with credit/collection policies and procedures as related to the collection of commercial accounts.

  • Familiarity with accounting principles and practical application within the collection environment.

PRID:

PRID116

Job ID 2016-20344

Business Unit Facilities Maintenance

Posted Date 11/28/2016

Functional Area Credit/Collection Services

Job Locations US - TX - New Braunfels

Remote Position? No

Position Type Full-Time