HD Supply Customer Care Associate II - Renovations in New Braunfels, Texas

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.

  • Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base.

  • Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • Resolves customer issues including issuance of credit concessions.

  • Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors.

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Understands and supports compliance issues if required for assigned customer base. Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.

  • None Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • No travel required. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Previous customer service experience.

  • Bilingual in English and Spanish.

PRID:

PRID116

Job ID 2016-20068

Business Unit Facilities Maintenance

Posted Date 11/16/2016

Functional Area Customer Service

Job Locations US - TX - New Braunfels

Remote Position? No

Position Type Full-Time