HD Supply Fabrication Order Associate in New Braunfels, Texas

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for beginning, mediating, and completing the Fabrications order process.

Major Tasks, Responsibilities and Key Accountabilities

  • Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.

  • Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.

  • Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing

  • Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).

  • Provides support for strategic projects.

  • Serves as point of contact for departmental escalation email group.

  • Assists with system testing for departmental product updates.

  • Performs other duties as assigned.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • No travel required.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Experience in a customer service or call center environment.

  • Bilingual preferred.

Job ID 2017-20756

Business Unit Facilities Maintenance

Posted Date 1/10/2017

Functional Area Customer Service

Job Locations US - TX - New Braunfels

Remote Position? No

Position Type Full-Time