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HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications:
Responsible for beginning, mediating, and completing the Fabrications order process.
Major Tasks, Responsibilities and Key Accountabilities
Serves as liaison between sales department, customers, and the fabrication warehouses regarding order status and issues.
Processes the concessions portion of team’s returns and serves as second tier support for escalated returns to ensure final resolution.
Acts as initial triage for inbound requests, processing RFIs accordingly, and assigning to the appropriate product queue for processing
Provides support for account groups requiring compliance (i.e. Government, Web, Personalized, etc.).
Provides support for strategic projects.
Serves as point of contact for departmental escalation email group.
Assists with system testing for departmental product updates.
Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
Preferred Qualifications & Job Specific Details:
Experience in a customer service or call center environment.
Job ID 2017-20756
Business Unit Facilities Maintenance
Posted Date 1/10/2017
Functional Area Customer Service
Job Locations US - TX - New Braunfels
Remote Position? No
Position Type Full-Time