HD Supply Inside Sales Manager - Hospitality Facilities Maintenance Supplies in New Braunfels, Texas

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Manage the day-to-day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquires about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, HD Supply will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

  • Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction.

  • Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.

  • Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.

  • Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders.

  • Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.

  • Keeps outside sales staff informed about all business activity that has transpired with his/her account base.

  • Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product knowledge meetings and workshops. Nature and Scope

  • Solutions require analysis and investigation.

  • Achieves planned results by decisions and actions based on professional methods, business principles and practical experience.

  • Manages a group or team of professional individual contributors and/or indirectly supervises support staff. Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • Typically requires BS/BA in related discipline. Generally 7+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications & Job Specific Details:

Join our leadership team in our hospitality division! In this role you will manage a team of inside sales portfolio representatives delivering First Choice solutions to existing and new account business. You will spend your time coaching and developing a team of 50+ inside sales associates at various levels. In a call center environment, you will manage KPIs and ensure your team's ability to reach and exceed aggressive sales goals.

Preferred Qualifications

  • BS/BA is preferred but not required

  • 7+ years in an inside sales role

  • 3+ years managing a large team of sales professionals

  • Proven history of successfully coaching and mentoring various levels of sales talent

  • Experience setting and managing goals and budgets, annual territory planning

  • Strength in creating a sales culture with motivational programs and content

  • MS Office Suite

  • Proficiency in Excel, reporting and metrics

  • SalesForce.com or similar CRM

  • Strong presentation skills to various levels within an enterprise environment



Job ID 2016-20300

Business Unit Facilities Maintenance

Posted Date 11/22/2016

Functional Area Sales

Job Locations US - TX - New Braunfels

Remote Position? No

Position Type Full-Time