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HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications:
Responsible for beginning, mediating, and completing the special orders process.
Major Tasks, Responsibilities and Key Accountabilities
Determines customer product needs, conducts price negotiations with both vendors and customers, determines price. Calls vendors for order status and updates.
Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category. Completes the special order purchase.
Follows up with customers that did not initially accept offer with the intention to convert quote.
Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions. Researches PO discrepancies.
Processes returns for customers, works with vendor to ensure all documentation is completed and ensures systems are updated.
Maintains adequate service levels on incoming requests either by phone, fax or email.
Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).
Performs other duties as assigned. Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
None Work Environment
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required. Minimum Qualifications
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable Education and Experience
HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.
Preferred Qualifications & Job Specific Details:
2 years of maintenance, repair and operations experience.
Experience in a customer service or call center environment.
Associate's degree preferred.
Job ID 2016-20077
Business Unit Facilities Maintenance
Posted Date 11/8/2016
Functional Area Customer Service
Job Locations US - TX - New Braunfels
Remote Position? No
Position Type Full-Time