HD Supply Customer Service Associate in Norcross, Georgia

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Provide customer service by responding to inquires regarding product selection, services and issues.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence.

  • Performs necessary follow-up to ensure customer service expectations are met.

  • Researches and suggests alternative products to customer.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting. Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

  • None Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • HS Diploma or GED, strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Industry Product Knowledge

  • Customer Service & Customer Relations Experience

  • General knowledge of website functionality

  • Oracle knowledge is a plus, but not required

  • Ability to Multi-Task

  • Basic Microsoft Office Skills

  • Must be able toapply"soundjudgment" when processing/handling online orders

  • Effective Interpersonal communication skills

  • Ability to respond to customer inquiries as it relates to issues and/or concerns regarding online orders

  • Effectively communicate inquiries related to shipping & fulfillment



Job ID 2016-19845

Business Unit Construction Industrial WC

Posted Date 10/13/2016

Functional Area Customer Service

Job Locations US - GA - Norcross

Remote Position? No

Position Type Full-Time