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HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications:
Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Research, design, document, test and leverage business solutions. Assist in defining and planning departmental project roadmaps. Partner with clients and manage prioritization and delivery of IT services for an application module or subject area.
Major Tasks, Responsibilities and Key Accountabilities
Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing and future systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
Analyzes current state and emerging technology/application functionality and business needs proactively to add value.
Develops detailed business case, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analysis
Works with the project team to manage project scope and timeline, from conception to implementation. Manages project tasks and project life cycle phases (i.e. defining requirements, documentation, process flows and specifications, etc.) to meet customer goals and requirements. May act as a Project Manager on approved projects, defining scope, project schedules, and implementing solutions per IT tollgate processes.
Coordinates relationship and communication with the client and prioritizes the delivery of IT services.
Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution in a module or subject area.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees professional development but does not have hiring or firing authority.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
Education and Experience
Preferred Qualifications & Job Specific Details:
Master’s degree in Computer Science, Engineering, or related field plus 3 years of experience in the job offered or 3 years of experience as a Business Systems Analyst, Systems Programmer, or related role or a Bachelor’s degree in Computer Science, Engineering, or related field plus 5 years of experience in the job offered or 5 years of experience as a Business Systems Analyst, Systems Programmer, or related role.
Demonstrated experience must include: designing, developing, configuring, testing and implementing eCommerce Solutions; IBM Websphere Commerce, Websphere Application Server and Websphere Message Broker; full software development lifecycle; technical documentation; research, analysis, and troubleshooting; using knowledge of business processes and systems to understand the impact of system analysis and design decisions on business objectives; performing root-cause analysis and preliminary problem diagnosis with web applications; developing and executing test cases, scripts, plans and procedures (manual and automated); working with and writing SQL in support of relational databases; and Microsoft Office products – Word, Excel, Access, Visio and PowerPoint.
Job ID 2016-20331
Business Unit Construction Industrial WC
Posted Date 11/22/2016
Functional Area Information Technology
Job Locations US - GA - Norcross
Remote Position? No
Position Type Full-Time