HD Supply Analyst in Orlando, Florida

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Ensure operational efficiency of all HD Supply locations by providing first point-of-contact support for all computing hardware, software, and Business Unit ERP applications.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to phone calls, email or web tickets; resolves issues and supports all existing computer systems.

  • Coordinates with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.

  • Utilizes an established ticketing system to maintain documentation and work history of open incidents throughout the ticket life cycle.

  • Troubleshoots printers, passwords, email, Standard Windows Applications, internet access, network connectivity issues, etc.

  • Assists with the steup of new PCs; provides assistance with data migration as needed.

  • Ensures the Help Desk maintains exceptional customer service by meeting or exceeding established service level agreements (SLAs).

  • Provides after hours on-call support based on an established rotating schedule.

  • Participates in QA and UAT testing. May provide training to user base on new or revised functionality.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Associate's degree in technical discipline and/or technical certification; A+, MCP, and/or MCDST preferred.

  • Bachelor's degree preferred.

  • Demonstrated proficient communication and customer service skills.

  • Experience supporting ERPs operationally and technically.

PRID:

PRID105

Job ID 2017-21131

Business Unit Construction Industrial WC

Posted Date 2/13/2017

Functional Area Information Technology

Job Locations US - FL - Orlando

Remote Position? No

Position Type Full-Time