HD Supply Inside Sales and Operations Associate - Waterworks - St Michael MN in Saint Michael, Minnesota

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for coordinating with other departments in handling purchase orders and providing service to customers. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Compile information and records to assess effectiveness of operational controls, accuracy of financial records, and efficiency of operations. Maintain electronic records and systems. Ensure effective administrative support. May directly or indirectly support outside sales.

Major Tasks, Responsibilities and Key Accountabilities

  • Enters operations information into the system; generates reports and checks for accuracy.

  • Acts as a liaison between warehouse and customers and may pull, pack, ship, and load orders as required.

  • Provides product pricing by consulting the pricing matrix, as well as other tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.

  • Prepares and submits routine proposals; generates oral and written quotations.

  • Procures and maintains inventory. Monitors to ensure proper inventory turns.

  • Resolves customer service issues, tracks open sales orders, and performs follow-ups to ensure the timely shipment of materials and customer satisfaction.

  • Services customers via telephone and/or walk-ins and ensures counters are properly stocked.

  • Assists Operations Manager with branch operational duties as required.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior co-worker or supervisor.

Work Environment

  • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noises, and fumes, which may cause noticeable discomfort or a moderate risk of accident or illness.

  • Most all of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8- 20 pounds).

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED,strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Customer service and industry experience.

  • Experience with inventory sales and operations.

  • Associate degree preferred.



Job ID 2016-19749

Business Unit Waterworks

Posted Date 10/7/2016

Functional Area Sales

Job Locations US - MN - Saint Michael

Remote Position? No

Position Type Full-Time