HD Supply PT Customer Support in San Fernando, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for providing all facets of customer service to customers to include merchandise recommendations, product knowledge, project specifications, creating bids and special orders, processing sales and or refunds. May also stage, clean, load, unload, sort, pick, stock, pull or deliver merchandise.

Major Tasks, Responsibilities and Key Accountabilities

  • Assists customers with loading or unloading product. Assists delivery drivers with loading and unloading when needed.

  • Greets customers. Recommends and locates merchandise based on customer need.

  • Pulls orders that are to be delivered in a timely manner. Ensures that merchandise being pulled is neither distressed nor defective and that all quantities match the bid pick list.

  • Maintains condition of the store (i.e. free of trash, product in correct location, etc.). Follows company safety policies and procedures.

  • Retrieves shopping carts from the parking lot.

  • Places returned items in appropriate location on the sales floor.

  • Audits merchandise signange to ensure accuracy.

  • Ensures product homes are fully maintained so that product is available for purchase. Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

  • None Work Environment

  • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort or a moderate risk of accident or illness.

  • Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending, or squatting.

  • Typically requires overnight travel less than 10% of the time. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • HS Diploma or GED, strongly preferred . 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • Retail and/or warehousing environment experience preferred.

Job ID 2016-20215

Business Unit Home Improvement Solutions

Posted Date 11/14/2016

Functional Area Retail

Job Locations US - CA - San Fernando

Remote Position? No

Position Type Part-Time