HD Supply FT Service Desk in Santa Clara, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for providing customers with assistance with products and securing orders. This position does not have any supervisory responsibilities.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer requests for orders and quotations, deliveries, special orders, and will-calls that are received in-person or via phone, e-mail, written, and faxed correspondence.

  • Ensures the accuracy of all bids, invoicing, and special order quotes.

  • Responds to requests for telephone sales/quotes.

  • Processes all merchandise returns and tags defective merchandise for credit from the vendor.

  • Calls customer leads in order to increase store sales. Follows up on all open quotes.

  • Assist with helping customers in Tool Rental and through the register when needed.

  • Performs other duties as assigned.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor.

  • None Work Environment

  • Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • No travel required. Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable Education and Experience

  • HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • 6-12 months sales experience and product knowledge.

Job ID 2016-20272

Business Unit Home Improvement Solutions

Posted Date 11/17/2016

Functional Area Retail

Job Locations US - CA - Santa Clara

Remote Position? No

Position Type Full-Time