HD Supply B-B Collections Supervisor (Call Center) in Santee, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Supervise and coordinate all aspects of collections. Notify customers of delinquent accounts to solicit payment. Responsible for receiving payment and posting amount to customer's account; keeping records of collection and status of accounts.

Major Tasks, Responsibilities and Key Accountabilities

  • Oversees processes to ensure customers pay amount due on credit account, damage claim, or non-payable check, or negotiates extension of credit.

  • Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.

  • Reports status of accounts and contracts regularly. Maintains records on credit risks, delinquent accounts and incomplete files.

  • Prepares legal documents as needed.

  • Interviews, selects and trains staff. Ensures associates have the tools and training necessary to do the job.

  • May perform other duties as assigned.

Nature and Scope

  • Experience provides solutions.

  • Ensure that work is performed consistently with HD Supply policies and procedures.

  • Leads a group or team of support, craft, or lower level professional associates.

Work Environment

  • Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • Typically requires BS/BA in related discipline. Generally 5+ years experience in related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications & Job Specific Details:

Join our leadership team as our Collections Supervisor! You will directly manage a team of 8-12, and have dotted line responsibility over a team of 20+. In a call center environment, you will coach, mentor and lead the team to deliver First Choice performance. You will establish and report on KPIs, finding creative and motivational programs to assist your team in meeting their goals.

Preferred Qualifications

  • Bachelor's degree is preferred but not required

  • 3+ years in a call center collections or accounts receivable high volume environment

  • 2+ years in a lead or supervisory role

  • Experience with SAP or similar ERP

  • Proficiency in MS Office Suite to include Word, Excel and PowerPoint

  • Collection-tool experience such as GetPaid is a plus

  • Metrics reporting is required

  • Strong positive coaching experience required



Job ID 2016-19826

Business Unit Facilities Maintenance

Posted Date 10/11/2016

Functional Area Credit/Collection Services

Job Locations US - CA - Santee

Remote Position? No

Position Type Full-Time