HD Supply Special Order Associate in Santee, California

Company Overview:

HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Responsible for beginning, mediating, and completing the special orders process.

Major Tasks, Responsibilities and Key Accountabilities

  • Determines customer product needs, conducts price negotiations with both vendors and customers, determines price. Calls vendors for order status and updates.

  • Researches, sources and assigns margins on special orders by determining appropriate margin for non-catalog items under an assigned dollar amount that are in a specific product category. Completes the special order purchase.

  • Follows up with customers that did not initially accept offer with the intention to convert quote.

  • Reconciles accounts payable discrepancies by reviewing all invoice discrepancies on special order parts and providing payment instructions. Researches PO discrepancies.

  • Processes returns for customers, works with vendor to ensure all documentation is completed and ensures systems are updated.

  • Maintains adequate service levels on incoming requests either by phone, fax or email.

  • Verifies quote information is current and accurate (i.e. PO numbers, payment terms, pricing and part numbers).

  • Performs other duties as assigned.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.

  • None

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • No travel required.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

  • 2 years of maintenance, repair and operations experience.

  • Experience in a customer service or call center environment.

  • Associate's degree preferred.

  • Bilingual preferred.



Job ID 2016-19816

Business Unit Facilities Maintenance

Posted Date 10/7/2016

Functional Area Customer Service

Job Locations US - CA - Santee

Remote Position? No

Position Type Full-Time