HD Supply IT Business Systems Analyst, Sales & Marketing in Atlanta, Georgia
HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.
Major Tasks, Responsibilities and Key Accountabilities
Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
Coordinates communication with the client and prioritizes delivery of IT services.
Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
Assists with scope definition and implementation of a solution.
Nature and Scope
Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly defined problems. Demonstrates skill in data analysis, techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data.
Nature of work requires general supervision; exercises judgment. May be paired with a mentor. Work typically involves regular process checks or review of output by a coworker and/or supervisor.
May provide general guidance/direction to or train junior level support personnel.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Education and Experience
- Typically requires BS/BA in related discipline. Certification may be required in some areas. Generally 0-2 years of experience in related field OR MS/MA and generally 0-1 year of experience in related field.
Preferred Qualifications & Job Specific Details
5+ years experience in SAP SD or Salesforce.com Sales Cloud.
Experience in a distributed team environment preferred.
Database experience (SQL, Data Warehousing, Oracle, Informix, etc.) preferred.
Certification on database/analysis tools preferred.
Job ID 2018-27321
Business Unit Facilities Maintenance
Functional Area Information Technology
Remote Position? No
Position Type Full-Time
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled