HD Supply Senior Telecommunications Engineer in Atlanta, Georgia
HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for providing leadership and technical expertise for the company's telecommunications technology infrastructure team.Provide support for our growing audio/visual (AV) environment including all conference room technologies. Ensure the performance and reliability of all services and exceed the needs of our businesses and clients. Implement processes and technologies to ensure highly available telecom resources are available to users.
Major Tasks, Responsibilities and Key Accountabilities
Designs, configures, installs, upgrades, maintains and evaluates all telecommunication systems. Maintains and updates the applications and equipment needed to support our AV integrated conference rooms.
Provides support for all business units and supports the HD Supply enterprise. Provides level 3 engineering support and consults with customers on telecommunication systems.
Researches and identifies telecommunications opportunities that impact business strategy and resource planning. Conducts extensive evaluations of vendor solutions and prepares summaries for management.
Configures and maintains routers, switches, and servers for the telecommunications network. Performs daily database backups on all telecommunications systems.
Ensures service level agreements (SLAs) are met and continue to meet the needs of customers. Provides subject matter expertise support and resolution for customer issues. Available for disaster recovery and on call support at all times.
Determines the production capacity needed to meet changing business demands. Ensures capacity planning deliverables are performed to specifications.
Identifies, develops, and documents standards to simplify the user experience with any telecom, or AV, technologies.
Collaborates with other teams to solve problems and complete projects.Assists with resolution of invoice discrepancy issues.
Nature and Scope
Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees professional development but does not have hiring or firing authority.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in related discipline. Generally 5-8 years of experience in related field; certification is required in some areas OR MS/MA and generally 3-5 years of experience in related field. Certification is required in some areas.
Preferred Qualifications & Job Specific Details
5-7 years’ experience with emerging technologies to include hardware, software, and telecom services concepts and trends.
Must have strong working knowledge of Cisco Communications Manager (CUCM) solution including Unity Connection.
Strong knowledge of Cisco Telepresence Video Conferencing infrastructure, WebEx, and WebEx Teams highly preferred.
Working knowledge of audio/visual technology, including Crestron applications and controllers, highly preferred.
Must be willing to work after hours and weekends/holidays if a task requires work to be done off business hours. This is not normal state but it does happen sometimes.
Job ID 2018-28544
Business Unit Corporate GSC
Functional Area Information Technology
Remote Position? No
Position Type Full-Time
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.