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pply (NASDAQ:HDS) ( <a href="http://www.hdsupply.com/" target="_blank" rel="noopener">www.hdsupply.com </a>) is one of the lar

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HD Supply Systems Engineer – EUC/Device Engineering in Atlanta, Georgia

Company Overview

HD Supply (NASDAQ:HDS) (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for small- to mid-sized projects.

Major Tasks, Responsibilities, and Key Accountabilities

  • Performs installation, configuration, maintenance, debugging and support for systems software/hardware, including implementation support for multiple infrastructure platforms on mid-sized and smaller projects.

  • Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures and presents to management.

  • Identifies and tests processes for automation. Performs configuration prior to the quality assurance process.

  • Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.

  • Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.

  • Discusses issues with users and translates issues to determine appropriate technical solutions.

Nature and Scope

  • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.

  • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.

  • May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications & Job Specific Details

Preferred Qualifications:

  • 3-5 years of systems engineering and/or printer experience preferred.

  • Demonstrated effective verbal, written, and organizational skills.

  • Strong troubleshooting and analytical skills.

  • Experience operating with minimal supervision.

  • You love what you do and love to be part of a team.

  • Demonstrated effective verbal, written, and organizational skills.

  • Demonstrated analytical and problem solving skills; ability to effectively solve problems and challenges that satisfy customer need.

  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership).

  • Demonstrated high commitment to quality, validating best practices and exploring options before making a decision.

  • Analyze, report and monitor usage and activity.

  • Strong troubleshooting and analytical skills.

  • Experience operating with minimal supervision.

  • Ability to participate in 24x7 on-call support.

Preferred Technical Skills:

  • 3-5 years as a Systems Engineer including managing Microsoft Endpoint Configuration Manager (MECM), formerly System Center Configuration Manager (SCCM), to manage a large number of Windows based computers.

  • Understanding of endpoint management best practices - including software packaging & distribution, device provisioning (imaging), and patch management.

  • Experience with SCCM, GPO, Active Directory, and Scripting.

  • Experience with O365 Suite Management.

  • Office, OneDrive, SharePoint, and Teams configuration.

  • Client with large and varied printer fleets a bonus preferred.

  • Experience with provisioning and device distribution for laptop, desktop, and monitors.

  • Experience working with 3rd party vendors including device evaluation.

  • Experience with Microsoft Intune and Jamf device enrollment, monitoring, and management of devices.

  • Experience with engineering and deploying mobile solutions including Mobile Device Management (MDM) and Mobile Application Management (MAM) preferred.

  • Experience with PC/mobility architecture and operating system platforms (i.e. Windows 10, Macs, iOS, and Android).

  • Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Azure AD including conditional access (MCAS) to control/secure access, features, and functionality.

  • Moderate to advanced GPO and Windows scripting knowledge, Powershell preferred.

  • Ability to troubleshoot advanced technical issues for O365 and related areas.

  • System migrations experience highly desired, specifically for endpoint management systems.

  • Knowledge of Zero Trust and to apply Zero Trust principles to a Microsoft Cloud Environment.



Job Locations US-GA-Atlanta

Posted Date 2 weeks ago (2/16/2021 11:06 AM)

Job ID 2021-41605

Business Unit Corporate GSC

Functional Area Information Technology

Remote Position? No

Position Type Full-Time

Posting Location : Postal Code 30339

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.