HD Supply Lead Counter Sales Associate in Concord, California

Company Overview

HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for counter sales and customer relations. Respond to escalated issues from customers.

Major Tasks, Responsibilities and Key Accountabilities

  • Orders products, arranging delivery, contacting customers regarding delivery and updating customers on order status.

  • Serves as point of contact for escalation issues. Interacts with customers to manage any issues and resolve problems.

  • Provides training and support to new counter staff.

  • Processes orders, quotes prices, enters orders into the system and provides order information to customers Pull orders as required.

  • Acts as liaison between warehouse supervisor and customers.

  • Ensures purchase orders are completed.

  • Upsells by identifying related products, add-on extensions and making customers aware of product promotion

  • Ensures merchandise displays are stocked and clean.

Nature and Scope

  • May modify processes to resolve situations.

  • Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process

  • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

  • Must be eighteen years of age

  • Must pass the Drug Test

  • Must pass the Background Check

  • Must pass pre-employment tests if applicable

Education and Experience

  • Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • 2 to 4 years of experience in customer service, selling or related field.

  • Experience using sales order computer software, familiarity with Eclipse.

  • Knowledge of HD Supply product lines.

Job ID 2018-26028

Business Unit Construction Industrial WC

Functional Area Retail

Remote Position? No

Position Type Full-Time