HD Supply Service Desk in Hayward, California

Company Overview

HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for providing customers with assistance with products and securing orders. This position does not have any supervisory responsibilities.

Major Tasks, Responsibilities and Key Accountabilities

  • Responds to customer requests for orders and quotations, deliveries, special orders, and will-calls that are received in-person or via phone, e-mail, written, and faxed correspondence.

  • Ensures the accuracy of all bids, invoicing, and special order quotes.

  • Responds to requests for telephone sales/quotes.

  • Processes all merchandise returns and tags defective merchandise for credit from the vendor.

  • Calls customer leads in order to increase store sales. Follows up on all open quotes.

  • Assist with helping customers in Tool Rental and through the register when needed

  • Performs other duties as assigned.

Nature and Scope

  • Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

  • Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

  • None.

Work Environment

  • Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes.

  • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • 6-12 months sales experience and product knowledge.

#INDHIS

Job ID 2018-30222

Business Unit Home Improvement Solutions

Functional Area Retail

Remote Position? No

Position Type Full-Time

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.