HD Supply Front End Manager in Los Angeles, California
HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for expediting all cashiers and service desk transactions, as well as providing effective leadership to associates. Troubleshoot customer service issues on front end of store. Provide information to customers and help customers locate products. Provide customer service as needed.
Major Tasks, Responsibilities and Key Accountabilities
Oversees all customer service at front end and ensures service standards are met and customer issues are resolved. Trains front end associates and ensures SOPs are followed.
Handles all store bank and deposits and reconciliations for A/P. Ensures proper handling of petty cash, as well as daily reconciliation of all refunds processed.
Orders all supplies for store usage and maintains accurate documents for billing purposes.
Acts as duty manager as scheduled and is responsible for opening and/or closing the store, authorizing refunds, and handling customer problems in addition to other duties as assigned.
Oversees forklift maintenance and daily completion of pre-operation checklist.
Prices batch changes and ensures proper posting of signage.
Supervises and schedules associates, evaluates performance, and works with management on disciplinary issues.
Assists GM and AGM in maintenance and maintaining confidentiality of associate records.
Nature and Scope
Experience provides solutions.
Ensures that work is performed consistently with company policies and procedures.
Leads a group or team of support, craft, or lower level professional associates.
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
Typically requires overnight travel less than 10% of the time.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.
Preferred Qualifications & Job Specific Details
Must have a minimum of an Associates degree or 2 years completed at a 4 year college or university and currently enrolled in college courses (Bachelors degree preferred).
Previous management experience is preferred; a minimum of leadership of functional area required.
Must have cashier and cash room experience.
Ability to pass a forklift training and certification program.
Job ID 2019-31549
Business Unit Home Improvement Solutions
Functional Area Retail
Remote Position? No
Position Type Full-Time
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.