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HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner.
Major Tasks, Responsibilities and Key Accountabilities
Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.
Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
Matches customer selection and customer purchase order to associated bid/pricing sheets to ensure accurate billing.
Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status. Investigates and resolves job cost margin discrepancies.
Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.
Interacts with internal and external customers daily through clear and concise written and oral communication. Performs other duties as assigned.
Nature and Scope
Refers complex, unusual problems to supervisor.
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required.
Education and Experience
Preferred Qualifications & Job Specific Details
4-6 years order entry and customer service experience preferred.
Job cost experience.
SAP and ERP experience preferred.
Flooring or construction industry experience preferred.
Microsoft Office experience preferred.
Job ID 2018-26883
Business Unit Facilities Maintenance
Functional Area Customer Service
Remote Position? No
Position Type Full-Time
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.