HD Supply Systems Support Associate (EDI Coordinator) in Norcross, Georgia

Company Overview

HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

First line of contact for users regarding point-of-sale system issues. Performs preliminary research and provides first call resolution when possible. Responsible for escalation to second tier support both within System Support and other IT departments. Troubleshoot personal computer software and hardware issues at associate's desk and via telephone. Troubleshoot printer issues at the corporate offices and network connectivity issues at associate's desk.

Major Tasks, Responsibilities and Key Accountabilities

  • Acts as first line of contact for users regarding system issues.

  • Manages escalation to second tier support within System Support and other IT departments.

  • Administers first call resolution and initial research of issues related to supported systems.

  • Performs preliminary research and provides first call resolution.

  • Documents issues using call-tracking software and escalate to the proper second and third tier support.

  • Provides callers with updates on open issues according to agreed upon frequency.

  • Answers phones, voicemails, and emails as scheduled.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.

  • None

Work Environment

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED,strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Experience withExperience with EDI systems preferred.

  • Experience with procure to pay processes and applications preferred.

  • Excellent verbal and written communication skills.

  • Experience supporting application end-users, prioritizing issues and managing escalations.

  • Knowledge of software development and/or implementation methodology preferred.

  • Self-motivated with good time management skills.

  • Competent in MS Office Applications preferred.



Job ID 2018-26919

Business Unit Construction Industrial WC

Functional Area Information Technology

Remote Position? No

Position Type Full-Time

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.