HD Supply Credit Associate in Plainville, Massachusetts

Company Overview

HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Responsible for the routine maintenance of accounts receivable calculations and records, including cash receipts, claims, overdue invoices, interest charges, refunds, and related items. Maintain vendor compliance and acceptable customer service levels.

Major Tasks, Responsibilities and Key Accountabilities

  • Computes and records interest charges, refunds and similar items and prepares account statements.

  • Performs basic data entry and general research of data within the department systems necessary to update and maintain account information. Verifies data entry of account information in multiple systems.

  • Coordinates/follows up with service centers regarding missing COD checks and records and distributes COD checks to customers.

  • Researches unapplied payments, notifies customers, records responses, and processes refund/application requests.

  • Tracks and researches short payments from customers to determine need for rebilling or balance write off. Supports customer requests for special billing services.

  • Analyzes exceptions, reviews correspondence for follow-ups on unresolved items to the appropriate departments.

  • Maintains vendor compliance and acceptable customer service levels.

  • Performs clerical functions necessary to support the Accounts Receivable Department.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • No travel required.

Education and Experience

  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications & Job Specific Details

Preferred Qualifications

  • Bachelor's degree preferred.

  • Accounts receivable experience preferred.

  • GetPaid or other collections software

  • And/or Oracle Experience

  • And/or Construction Industry experience

  • And/or Commercial Collections experience

  • And/or Bond Claim and property lien experience



Job ID 2018-30365

Business Unit Construction Industrial WC

Functional Area Credit/Collection Services

Remote Position? No

Position Type Full-Time

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.