HD Supply Product Support Specialist - Water/Wastewater Lab Testing and Equipment in Waukegan, Illinois
HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Description & Qualifications
Partner with sales to provide expertise and answer questions regarding products and services. Demonstrate how product/services can solve customer issues and create sales opportunities. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, HD Supply will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities and Key Accountabilities
Develops strategic relationships with vendors in the following areas: negotiations, pricing, terms of sale, freight, and rebates.
Develops new product from concept to implementation.
Forecasts, prospects and bids for new business, customers, markets and additional service opportunities.
Provides field training and consultation to sales personnel on product information.
Promotes and reinforces business image as a total solutions provider.
Nature and Scope
Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.
Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process.
May provide general guidance/direction to or train junior level support personnel or professional personnel.
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting and maneuvering material or equipment, some of which may be heavy or awkward.
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort.
Typically requires overnight travel more than 50% of the time.
Education and Experience
- Typically requires BS/BA in related discipline. Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas.
Preferred Qualifications & Job Specific Details
THIS POSITION CAN WORK REMOTE if outside the commutable distance to our Waukegan office!
HD Supply/ USABlueBook is currently seeking a Technical Support Representative to provide support to our customers in a fast-paced call center environment.
USABlueBook is the country’s largest distributor of products for water and wastewater operations and maintenance. Begun in 1991 as a company started “by operators for operators” our unique culture continues to flourish in support of customers large and small across the nation. USABlueBook features a 1,760 page catalog with best selling products from over 750 suppliers and stocks these in 5 warehouses across the country.
At USABlueBook we truly believe in providing our customers with “The Best Treatment” in everything we do. Every Team within our business views their work with the customer in mind. Do you want to be part of a team that has had year over year success and offers opportunities for personal and professional growth? Is the customer always the focus of your actions and activities in your role? If you do, this may just be the perfect place for you. www.usabluebook.com .
2-5 years supporting internal and external customers on specialized products.
Solid research experience, ability to provide problem solutions quickly and professionally to customers.
Experience working in a water/wastewater and lab testing environment is a plus.
Experience in equipment as related to the water/waste water industry preferred.
Bachelor's degree in chemistry is a plus, but not required.
Proficiency with SharePoint, MS Excel, MS Word, MS PowerPoint is preferred.
Job ID 2018-27648
Business Unit Facilities Maintenance
Functional Area Multi-Category
Remote Position? No
Position Type Full-Time
HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.